CUORE Technology – Powered by Comprehensive AI Enabled CX-as-a-Service
Bring your Technology with you, We will utilize and optimize your Technology and fill in any Technology gaps.
Voice interactions
- WebRTC embedded softphone
- Inbound calls
- Outbound Dialer
- Video Calls
Digital interactions
- Web chat
- Web forms
- SMS
- YouTube
- App Store & Google Play Store
Platform
- Omnichannel Routing
- Unified agent inbox
- Real time omnichannel coaching & supervision
- Interactions recording
- Dispatch (TAS) Secure Messaging
- Advanced IVR
- Omnichannel Bots
- AI Machine Learning Engine
- Natural Language Understanding / Processing
- IVR Flow Designer
- Web App Designer
- Bot Builder
- Workflow automation
- Analytics - reporting & analysis
- Inbound and outbound blending
- AI-automation
API Integrations
- Backend data & systems integration
- Enterprise Applications Integration
- Salesforce
- Dynamics
- Oracle